Frequently Asked Questions

Manufacturer’s Warranty

Manufacturer’s Warranty items include consumer products like Kitchen Appliances, HVAC Equipment, Water Heaters, Garage Door Motors, Sink Disposals, and other items of this nature. These types of appliances are covered by their Manufacturer’s Warranty and are not covered under the Builder’s Warranty.

D&D Homes assists in submitting your manufacturer’s warranty claim during your first year of home ownership as part of our warranty concierge service.

If you have an appliance type warranty within your first year, you may file a warranty claim here for assistance.


Steps For Lighting Gas Fireplace

1. Ensure there is gas service to the home.

2. Turn gas key counterclockwise until it stops.

3. Rotate on off pilot knob to the pilot position facing the arrow. Put the word ‘Pilot’ in the 3 o’clock position.

4. Push and hold the knob in. You should hear a faint hiss sound from the gas.

5. While holding the pilot knob in, push the igniter button, located on the left side of the unit, several times until you see a steady blue flame.

6. After holding the pilot light knob with a blue flame for about 5 seconds release the knob and rotate counterclockwise to the ‘on’ position.

7. You can now operate the flames by turning the switch on next to the igniter.

8. To use the wall switch the unit must have the pilot light burning and the switch next to the igniter in the ‘off’ position.

NOTE: If you turn off the gas logs completely, you will need to wait for the system to make a clicking sound before trying to turn them back on. If it hasn’t made the clicking sound it will not reset.

HVAC (Heating, Ventilation, and Air Conditioning)

Your HVAC system has been properly sized in accordance with ACCA Manual J and Manual D guidelines to provide superior comfort for your home. Caring for your HVAC system is crucial for maintaining your indoor comfort and the system’s efficiency. Here are some essential tips for HVAC care:

1. Regular Maintenance: Schedule annual HVAC inspections by a qualified technician to clean and tune up the system. This helps identify and address any issues early, preventing costly repairs later on.

2. Air Filter Replacement: Replace air filters every 3 months, or longer depending on usage and filter type. Clean filters ensure optimal airflow, improve indoor air quality, and prevent strain on the HVAC system.

3. Keep Vents Clear: Ensure vents and registers are free from obstructions such as furniture, rugs, or drapes. Blocked vents disrupt airflow and decrease HVAC efficiency.

4. Clean Condenser Coils: Regularly clean the outdoor condenser unit’s coils to remove dirt, debris, and foliage. Dirty coils reduce the system’s ability to transfer heat efficiently, leading to higher energy consumption.

5. Monitor Thermostat Settings: Set your thermostat to energy-efficient temperatures when home and adjust when away to save on energy costs. Your home comes with a programmable thermostat allowing for automated temperature control.

6. Duct System: Your duct work was mastic sealed and tested to ensure leakage is within Energy Star model home specifications. Inspect ductwork to ensure a duct has not been inadvertently knocked loose by storage activity in the attic. Leaky ducts waste energy and compromise indoor air quality.

By following these HVAC care tips, you can maximize system performance, prolong its lifespan, and enjoy optimal indoor comfort throughout the year. Regular maintenance and attention to detail are key to a healthy and efficient HVAC system.

Septic System

If your house has a septic system, you will want to make sure that it is taken care of. Following are helpful guidelines to keep your septic system working properly.

1. Regular Pumping: Have your septic tank pumped by a professional every 3 to 5 years, depending on household size and water usage. Pumping removes solid waste buildup, preventing clogs and system failure.

2. Water Conservation: Be mindful of water usage to prevent overwhelming the system. Fix leaks promptly, maintain the installed low-flow fixtures, and consider spreading out laundry and dishwasher use over the week.

3. Septic-Safe Products: Use septic-safe household products to avoid damaging the system’s beneficial bacteria. Look for labels indicating products are safe for septic systems, including cleaning agents, detergents, and toilet paper.

4. Avoiding Harmful Substances: Refrain from pouring grease, oil, chemicals, medications, and non-biodegradable items down drains or toilets. These substances can disrupt the septic tank’s natural processes and harm the soil and groundwater.

5. Landscaping Considerations: Avoid planting trees or shrubs near the septic system and septic leach field to prevent root intrusion, which can damage pipes and the tank. Additionally, keep heavy vehicles off the leach field to prevent soil compaction.

6. Regular Inspections: Schedule routine inspections by a qualified professional to check for leaks, signs of damage, and the overall health of the system. Early detection of issues can prevent costly repairs and environmental contamination.

7. Proper Disposal of Waste: Dispose of household waste properly by composting organic materials and using garbage disposal sparingly. Minimize the amount of solids entering the septic system to maintain its efficiency.

By following these tips, you can ensure your septic system operates smoothly, prolonging its lifespan and minimizing the risk of environmental pollution. Regular maintenance and responsible usage are key to preserving the functionality of your septic system for years to come.

If you have an issue with your septic system you may file a warranty claim here.


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